Techy Petersburg ("we," "us," or "our") is a wireless telecommunications retailer operating in Virginia. We sell wireless devices, accessories, and service plans and provide activations through major carrier partners. Our website is located at https://techypetersburg.com.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website or purchase our products and services. By using our website, you acknowledge that you have read and understood this policy.

We may collect the following categories of personal information:

• Identity & Contact Information: Full name, email address, phone number, and mailing or billing address — collected when you make a purchase, create an account, or contact us.
• Payment Information: Credit/debit card details or other payment credentials. We use PCI-compliant payment processors and do not store full card numbers on our servers.
• Account & Transaction Data: Order history, activated plans, device information, and account credentials.
• Device & Technical Data: IP address, browser type and version, operating system, device identifiers, pages viewed, time on site, referring URLs, and click data — collected automatically via cookies and analytics tools.
• Communications: Emails, chat transcripts, or support tickets you send us.
• Government-Issued ID: When legally required for wireless service activations or identity verification.

We use the information we collect to:

• Process orders, activate wireless services, and manage your account.
• Communicate with you about transactions, service updates, and account notices.
• Respond to your customer support inquiries.
• Send promotional emails and special offers — you may opt out at any time.
• Analyze website traffic and usage to improve our site and services.
• Serve personalized and interest-based advertisements (see Section 4).
• Comply with legal obligations, resolve disputes, and enforce our policies.
• Detect and prevent fraud, abuse, or security threats.

Our website uses Google Ads (formerly Google AdWords) and related Google advertising services. This means Google may use cookies, web beacons, and similar tracking technologies to serve advertisements to you based on your prior visits to our website and other websites on the internet.

• Remarketing: We may use Google's remarketing features to show ads to users who have previously visited our site as they browse other websites in the Google Display Network.
• Interest-Based Advertising: Google uses the DoubleClick cookie to serve ads based on your interests and browsing behavior.
• Conversion Tracking: We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns.
• Google Analytics Advertising Features: Including Demographics and Interests Reporting, may be used to better understand our audience.

Google's use of advertising cookies is governed by Google's Privacy Policy. We comply with Google's EU User Consent Policy where applicable.

We use cookies and similar tracking technologies on our website. Cookies are small text files placed on your device to help us provide a better experience. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for core website functionality (e.g., shopping cart, login sessions). These cannot be disabled.
• Performance & Analytics Cookies: Tools such as Google Analytics that collect aggregate, anonymized data about how visitors use our site (pages visited, time spent, bounce rate).
• Advertising & Targeting Cookies: Set by Google Ads and other advertising partners to deliver relevant advertisements and measure ad performance.
• Functional Cookies: Remember your preferences (e.g., language, location) to improve your experience.

We may share your personal information with the following categories of third parties:

• Service Providers: Trusted vendors who assist in operating our website, processing payments, fulfilling orders, and delivering communications — bound by data processing agreements.
• Advertising Partners: Google LLC and other advertising networks that serve ads on our behalf (see Section 4). These partners may receive data such as IP address, cookie identifiers, and browsing behavior.
• Wireless Carriers & Partners: Network carriers and manufacturers needed to activate services or process warranty claims.
• Analytics Providers: Google Analytics and similar services that help us understand website traffic and usage in aggregate form.
• Legal Authorities: Government agencies or law enforcement when required by law, court order, or to protect the safety and rights of our users or the public.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, with notice provided to you.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it.

Transaction records are typically retained for a minimum of 5 years to comply with financial and tax regulations.

Depending on your location and applicable law, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request erasure of your personal data, subject to legal retention requirements.
• Opt-Out of Marketing: Unsubscribe from promotional emails using the unsubscribe link in any email, or by contacting us directly.
• Opt-Out of Personalized Ads: Visit Google Ad Settings or use the NAI opt-out tool.
• Data Portability: Request your data in a structured, machine-readable format where applicable.
• Restrict Processing: Request that we limit how we use your data in certain circumstances.

To exercise any of these rights, please contact us using the information in Section 13.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will promptly delete such information.

If you are between 13 and 18 years of age, please use our services only with the involvement and consent of a parent or legal guardian.

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include SSL/TLS encryption for data in transit, secure payment processing, and access controls for our systems.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords and to contact us immediately if you suspect unauthorized access to your account.

Our website may contain links to third-party websites, including carrier websites, manufacturer sites, or advertising landing pages. These sites have their own privacy policies, which we do not control and are not responsible for. We encourage you to review the privacy policy of any third-party site you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website.

Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the updated policy.